1. Acceptance of these Terms of Use

Your (“You”) use of the www.onenordic.com website and /or any other information exchange media, made available by One Nordic Europe Oy Ab, address Telakkakatu 6C, 00150 Helsinki, Finland, Finnish Business Identity Code 2398108-3 (“One Nordic”) (collectively the “Online Shop”) and purchase of [furniture and other related products] (“Products”) You order via the Online Shop is governed by these Terms of Use (“Terms of Use”).


Subject to Your acceptance of and compliance with these Terms of Use, One Nordic grants You a personal, limited, non-exclusive, revocable and non-transferable license to use the Online Shop solely as for Your personal and non-commercial purposes as set forth in these Terms of Use.

Please note that the terms and conditions related to privacy and protection of Your personal information are governed by the Privacy Policy provided in the Online Shop (“Privacy Policy”). You hereby confirm that You have read and accept the Privacy Policy. To access the Privacy Policy, [please click here].

2. Contact details of One Nordic

One Nordic Europe Oy Ab
Business identity Code: 2398108-3
Address: Telakkakatu 6C, 00150 Helsinki, Finland
Contact: info@onenordic.com

3. Provision and use of the Online Shop

One Nordic has the right to provide the Online Shop as it deems appropriate, including the right to amend the Online Shop. If such changes necessitate changes in Your operating environment or other devices, You shall make such changes at Your own expense. One Nordic may suspend the Online Shop where necessary and has the right to terminate the Online Shop at its sole discretion.

The Online Shop is intended for customers located in the European Economic Area. If You are located outside the European Economic Area, please contact info@onenordic.com.

You agree to use the Online Shop in a manner that does not cause harm to One Nordic, other users or third parties. One Nordic has the right to terminate or restrict Your access to the Online Shop without prior notice if You violate these Terms of Use or if You abuse the Online Shop or load the Online Shop to an unusual extent. One Nordic is entitled to prevent access to the Online Shop if it has reason to believe that You are engaged in illegal activity or compromise other users' or One Nordic’s data security or privacy.

One Nordic may use subcontractors to fulfill its obligations pertaining to the Online Shop and/or these Terms of Use.

4. Registration

To be able to buy Products You have to:

- register by providing Your real name and correct address, phone number, e-mail address, payment details and other required information;
- be at least 18 years of age;
- provide a delivery address; and
- be using a valid credit card to buy the Products. If paying with Visa or MasterCard You must be registered with Verified by Visa and/or MasterCard Secure Code.

When You register You will also create a personal user identification and password. Keep Your personal user identification and password protected at all times and do not disclose them to anyone else as You are personally responsible for each purchase made using Your user identification and password.

5. Products and Shipping

- Products

By using the Online Shop You may purchase Products displayed in the Online Shop. The sale becomes binding between You and One Nordic when One Nordic receives Your order .

Information on Product delivery times and other Product information is specified in the Online Shop web site. One Nordic takes commercially reasonable efforts to provide You with Product information that is as accurate as possible. One Nordic does not however warrant that the Product information or other content on the Online Shop is accurate, reliable, complete or error-free. Should a Product offered by One Nordic appear to be contrary to the Product information provided by One Nordic, You may return the Products in unused condition as set forth below.

- Shipping

Shipping times may vary depending on the product, its availability and other possible practical factors. Please check the shipping times for each product separately. If you order any made-to-order products, the manufacturing time for such items is added to the shipping time of the selected delivery option.

Should you wish to receive a printout of an order you have placed, this can be done by printing out the order confirmation you receive after you have placed your order. This confirmation will be sent to you by e-mail after you have completed the order process by clicking on "Complete my Purchase" (or equivalent) and once your payment information has successfully been processed. Furthermore, you will receive a shipping confirmation once the products have been dispatched to be shipped to you.

- Product return

If You have bought Products for Your private use as a consumer, You have the right to cancel Your order and return Products You have ordered by contacting One Nordic at info@onenordic.com within 14 days from the delivery of the Products. Please include the following information in Your message when You contact One Nordic:

- Order number
- Names and amounts of the Products that should be returned.

The Product must be returned immediately after cancellation. The Products that You return must be in new, unused condition with all original packaging and product tags attached.

Made-to-order Products not subject to right of cancellation

The right to cancel and return Products does not apply to any Products which have been made to Your specification or have been customized.

If the Products You have received do not correspond to the ones You have ordered, or if Your delivery is incomplete or damaged during transportation, please contact without delay One Nordic at info@onenordic.com

6. Product Prices

The prices in force from time to time are specified in connection with each Product. Please note that we do not offer tax-free price even in the case of selling to non-EU countries in Europe. Shipping charges are added and they may vary in accordance with the shipping destination and other applicable practical factors. The prices specified in the accepted order are net prices. The price includes all public charges determined by the authorities, including value added tax pursuant to the legislation in force from time to time. Please note that the public charges may vary depending on the country You reside in. Payment will be done at the time of purchase using the available payment methods.

Accepted payment methods are specified in the Online Shop web site. You can pick the payment method You wish to use during the checkout process. The payment interface uses SSL secure server with digital certificates (https://) and Your payment information is fully encrypted during the checkout process.

7. Title to Products

One Nordic retains full legal title to Products until it has received all amounts due on the ordered Products in full.

8. Intellectual Property Rights

One Nordic (or its licensors) shall own all rights, title and interest in and to the Online Shop as well as any material in the Online Shop, including any copyright, patent, trademark, design right, trade secret and any other intellectual property rights (“Intellectual Property Rights”).

9. Indemnification

You shall be liable and agree to indemnify One Nordic and third parties for and against all damages, which are caused by Your unlawful behavior or Your breach of these Terms of Use.

10. Warranties and Statutory Rights

If a One Nordic limited warranty is offered for a Product, there will be One Nordic’s limited warranty statement in the user guide or included in the Product’s packaging or made available otherwise to You.

For non One Nordic-branded third party products, all warranty claims are to be made with the terms and conditions of third party’s warranty.

If You believe that You are entitled to replacement or repair under the One Nordic limited warranty or based on Your statutory rights, please contact One Nordic at info@onenordic.com.

11. Circumstances beyond reasonable control

One Nordic uses reasonable efforts to perform its obligations. However, One Nordic cannot be held responsible for delay or failure to perform, if the delay or failure is caused by any circumstances beyond One Nordic’s reasonable control including without limitation fire, earthquake, flood, explosion, strike or other stoppage of work, orders of public authorities, disruption of energy supplies, shortage of raw materials or equipment, disruption of cable or other data communications caused by or arising from outside factors, or other comparable causes that were not foreseen and that could not reasonably have been prepared for in advance.

12. Amendments

One Nordic may change or alter these Terms of Use from time to time. Such changed or altered Terms of Use will apply to orders placed after the effective date stated by One Nordic.

13. Limitation of liability

The Online Shop is provided on an “AS IS” basis without warranties of any kind. One Nordic does not warrant that the Online Shop will function without interruptions or error-free.

These Terms of Use set out the full extent of One Nordic’s obligations and liabilities in respect to the supply of Products. Any warranty, condition or other term concerning the transaction which might be implied by statute, common law or laws applicable in the country where You bought the Products (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby excluded to the maximum extent permitted by law. In particular, One Nordic will not be responsible for ensuring that the Products are suitable for Your purposes.

One Nordic’s maximum liability for direct damages caused to You or Your property is at all times limited to the amount paid by You for the Product(s) You have ordered via the Online Shop that gave rise to the claim. One Nordic is never liable for any indirect, incidental, consequential or unforeseeable damages caused to You at any given circumstances including without limitation loss of income, loss of profits, loss of data and the like.

However, nothing in this Section 13 shall affect Your mandatory statutory rights and nothing in these Terms of Use seeks to exclude or limit liability in case of willful misconduct or gross negligence.

14. General

If, at any time, any provision hereof is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, the legality, validity or enforceability of the remaining provisions shall in no way be affected or impaired thereby. The invalid provision shall be replaced by a valid one which achieves the original purpose and commercial goal of the invalid provision to the extent possible.

15. Applicable law and settlement of disputes

These Terms of Use and the contractual relation related thereto shall be governed by the laws of Finland. Disputes arising out of these Terms of Use or the contractual relation related thereto will be attempted to be settled amicably. If no agreement is attained, the dispute shall be settled in the District Court of Helsinki, Finland as the first instance.

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